I want to return the item(s) in my order. What should I do?

If you notice any damage such as crushing or breakage on delivery of products from nutrafine.com, you must take a picture of the product on the day of delivery, without damaging the packaging, and send it to www.nutrafine.com (info@nutrafine.com) along with a return report . You can then follow up on the process with your bank.
As a general rule, you can return the product you purchased within 7 business days from the delivery date, in accordance with the terms of the contract, along with your invoice issued by www.nutrafine.com and a note explaining the reason for the return.

**PLEASE INCLUDE A NOTE STATING THE REASON FOR THE RETURN, IN THE ORIGINAL PACKAGING, AND WITH THE ORIGINAL INVOICE, AND SEND THE RETURNED PRODUCTS TO THE ADDRESS BELOW. THE SHIPPING COST OF THE RETURNED PRODUCT IS THE RESPONSIBILITY OF THE BUYER.**

**If the invoice for the product you wish to return is issued to a company, you must include a return invoice issued by the company when returning the product. The return invoice should be issued without including the shipping cost (product unit price + VAT). Returns of orders invoiced to companies cannot be completed without a RETURN INVOICE.**
NEW PROCEDURE ACCORDING TO GENERAL CIRCULAR NO. 385 OF THE TAX PROCEDURE LAW! If you are not a taxpayer, when returning the product you purchased, you must completely fill out the relevant return section on the invoice belonging to our company, sign it, and send it back to us along with the product. Otherwise, your return process will not be completed. General return conditions are as follows;

- Returns must absolutely be made with the original box or packaging.
- Returns of products whose original box/packaging is damaged (e.g., products with shipping labels attached to the original box and taped with shipping tape are not accepted), have lost their resale value, and are in a condition that prevents them from being purchased by another customer, will not be accepted.
- You must include the original invoice (all copies you have) with the product you wish to return.
- If the product(s) you wish to return are defective, you must inspect the product(s) in the presence of the delivery person, have a report drawn up, and refuse to accept delivery. In this case, the shipping cost will be covered by our company. In other cases, the shipping cost is the responsibility of the BUYER.